Self-managed and plan-managed participants
Self-managed participants receive an itemised invoice by email for their records and claiming. Plan-managed participants can ask us to send the invoice directly to their plan manager.
We cannot accept NDIA-managed (agency-managed) bookings at this time because they require a registered provider.
What we ask for
Only what is needed for billing: the plan manager business name and invoice email (plan-managed) or your invoice email (self-managed), and optionally a service agreement reference and a billing reference.
Never send us your NDIS number in full, your myGov details or any portal password. We do not need them.
Itemised invoices
Each invoice lists the service date and time, booking reference, pickup and destination, passenger and amount, and is issued after the trip is completed. GST treatment depends on your arrangements and is shown on the invoice.
We cannot confirm funding for any trip. You remain responsible for confirming that the trip is a reasonable and necessary support under your plan.
Service area
Every trip must start on the Central Coast and finish in Greater Sydney, or start in Greater Sydney and finish on the Central Coast, with a driving distance of at least 30 km. We do not take local Central Coast trips.
Mobility and support
Tell us about walking aids or a folding wheelchair and whether a support worker is travelling. We are unable to provide wheelchair-accessible vehicles at this time.