How insurance bookings work
Submit the booking with the insurer name, the claim or authorisation reference, the case manager contact and the approved billing email. The booking stays pending until our team verifies authorisation with the case manager.
Once authorised the passenger receives a confirmation. If authorisation is declined the booking is cancelled and nothing is charged.
Billing
We invoice the approved billing contact after the trip with the claim and authorisation references. There is no automatic insurer billing without an established agreement.
Appointment details
Add the appointment time, the clinic or assessment location, any return journey and whether a support person is travelling. We do not need medical reports or diagnoses.
Service area
Every trip must start on the Central Coast and finish in Greater Sydney, or start in Greater Sydney and finish on the Central Coast, with a driving distance of at least 30 km. We do not take local Central Coast trips.
Not an emergency service
This is a pre-booked passenger transport service. It is not an ambulance or emergency service and drivers do not provide clinical care. In an emergency call 000.