Plan the pickup around the appointment
The booking form asks for the appointment date and time as well as the pickup time, so the journey can allow for traffic on the M1 and parking at the practice. Early-morning Sydney appointments usually need an early Central Coast pickup; the route preview shows the driving time before you confirm.
If your appointment changes, use Manage booking with your reference to update the date or time, or call 02 8000 0323.
Only the information the driver needs
We ask about mobility needs that affect the trip (walking independently, using a walking aid, or using a folding wheelchair and transferring to a car seat), whether a carer is travelling, and any pickup instructions. We do not ask for diagnoses or medical history and you should not include them.
Logistics are shared with our operations team only so the right vehicle and timing can be arranged. They are not included in customer text messages.
Return trips and waiting time
Add a return pickup time when you book, or request waiting time of between 15 and 240 minutes if you would like the driver to wait. Waiting time and return trips are confirmed by our team and charged under the approved fare schedule.
For appointments that may run long, a separate return booking is often more practical than waiting time.
Service area and limits
Every trip must start on the Central Coast and finish in Greater Sydney, or start in Greater Sydney and finish on the Central Coast, with a driving distance of at least 30 km. We do not take local Central Coast trips.
We are unable to provide wheelchair-accessible vehicles at this time. If the passenger cannot transfer from a wheelchair to a car seat, please contact a wheelchair-accessible taxi service.
Not an emergency service
This is a pre-booked passenger transport service. It is not an ambulance or emergency service and drivers do not provide clinical care. In an emergency call 000.
Drivers can help with luggage and getting in and out of the vehicle where safe, but they do not provide personal or clinical care. A carer may travel with the passenger.