Hospital and clinic destinations
Choose the hospital or clinic from the address suggestions so the driver has the exact entrance. Large hospitals have several entrances and drop-off zones; add pickup or drop-off instructions such as the building or wing name.
Destinations must be in Greater Sydney when the trip starts on the Central Coast, or on the Central Coast when the trip starts in Sydney.
Day procedures and discharge
If you are being discharged or having a day procedure, book the return trip for the expected time and call 02 8000 0323 if the time changes. Drivers wait at the agreed pickup point; they cannot enter wards or provide care.
Hospitals usually require a responsible adult to accompany patients after sedation. Add the carer to your booking.
Mobility and luggage
Tell us whether the passenger walks independently, uses a walking aid, or uses a folding wheelchair and can transfer to a car seat. Folding wheelchairs and walking frames travel in the boot.
We are unable to provide wheelchair-accessible vehicles at this time.
Privacy
We do not ask for the reason for your visit. Mobility notes are visible only to our operations team, are not sent in customer text messages, and are handled under our privacy notice.
Not an emergency service
This is a pre-booked passenger transport service. It is not an ambulance or emergency service and drivers do not provide clinical care. In an emergency call 000.