Who we are
Central Coast Taxis is operated by Silver Service Taxi Sydney. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Contact info@silverservicetaxisydney.com or 02 8000 0323.
What we collect
To arrange your transfer we collect your name, mobile number, email address, pickup and destination addresses, travel date and time, passenger and luggage numbers and any journey notes you choose to give.
For medical, hospital, NDIS and insurance trips we collect only what is needed to plan the trip and bill it: appointment time, facility name, mobility needs that affect the trip, whether a carer is travelling, and billing contacts and references. We do not ask for diagnoses or medical history, NDIS portal credentials or full NDIS numbers.
How we use it
We use your information to quote, confirm, dispatch and manage your booking; to send booking confirmations, updates and verification codes by SMS and email; to invoice approved accounts, plan managers or insurers; to handle enquiries and complaints; and to meet legal obligations.
Mobility and support details are visible only to our operations team and are not included in customer text messages.
Who we share it with
We share booking details with the driver and our operations staff, and with service providers we use to run the service: Google Maps Platform (address lookup and routing), SMS and email providers, and our hosting and database providers. We share billing information only with the approved billing contact for the booking. We do not sell personal information.
Storage and security
Booking records are stored in a dedicated database with encrypted connections and restricted access. Some providers may store data outside Australia. We keep records only as long as needed for the booking, accounting and legal purposes.
Access, correction and complaints
You can ask to access or correct your information, or make a privacy complaint, by emailing info@silverservicetaxisydney.com. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner (oaic.gov.au).